Terms & Conditions

Now for the small print…
Before you place your order, please read through these terms and conditions. By using this website, you agree to these terms and conditions. If you do not agree to these terms, please do not purchase goods from us. We ask that you check these terms and conditions whenever you place an order, as we reserve the right to change these terms and conditions at any time without any notice to you.
If you have any questions regarding these terms and conditions, please call us on  01202 578093  or email us at info@basicelegance.co.uk.

Information about us

www.basicelegancefurnishings.co.uk is an online furniture store operated by Basic Elegance Furnishings Ltd. We are registered in England and Wales under company number 06087323. Our registered office address is Unit 4 Longham Business Centre, 168 Ringwood Road, Ferndown, Dorset, BH22 9BU. Our main trading address is Unit 4 Longham Business Centre, 168 Ringwood Road, Ferndown, Dorset, BH22 9BU. Our VAT number is 907 3634 24.

Placing an order

Orders may be placed on our website, http://www.basicelegancefurnishings.co.uk or by calling us on 01202 578093. No person under the age of 18 years may purchase goods from our website. We look forward to seeing you again when you are over 18.

Prior to ordering, please check whether the product(s) you are interested in will fit into your chosen location for them. Also check that the item will fit through any passages, stairwells, doorways and landings. It is most important, particularly with sofas that we make in the UK, that you look at the dimensions (particularly for door entrances and staircases etc.) and make sure that the sofa you are ordering does not exceed the dimensions of your home. Please note that some of our items will arrived flat-packed and therefore require some assembly. Please call us on 01202 578093 if you have any questions regarding assembly.

If your order is placed online, you will receive an order receipt generated by our website. If your order is placed via the telephone you will receive an invoice and VAT receipt as soon as we are in receipt of your order. Regardless of how your order is placed, you will receive a confirmation email with the details of your order, along with our terms and conditions once we accept your order. At this point a contract has been made between us. We will not pass on your details to any third parties.

In the unlikely event that we encounter difficulties capturing your payment, the goods are no longer available or a pricing mistake has been made, we will advise you of this. In this case, you will not receive an email confirming that your order has been accepted. This means there is not a contract between us. Please ensure that you provide accurate contact information in case we should need to contact you regarding your order. If we find that a pricing error has been made then Basic Elegance Furnishings will not be bound to honour this price.

For internet placed orders, payment will be taken at the time your order is placed – however should there be an issue with stock level or availability of product(s) we will notify you and if necessary issue a refund within 14 working days. Please be assured that in the case of unavailable goods, we will not supply substitute goods without prior consent.

We aim to process all orders within 3-5 working days, with delivery soon after. Many of our products are made to order, in which case we will advise you of an approximate lead time. We will keep you informed of the progress of your order by email or telephone.

Payment

We accept most types of debit card or credit card (a 3% surcharge will be added to all credit card payments), as well as payments through CardSave. We also offer finance on all UK orders over £1,000. Please note: we are not able to offer any extra discounts (other than those advertised on our website) on items purchased through our finance packages. Please click here for full finance details and options. Alternatively, speak to a member of staff who will be happy to advise you. All payments made online or on the telephone are through a secure CardSave system. We also accept payments by cheque – please allow 7-10 working days for the cheque to clear. We will not release goods until the cheque has cleared. Payment may also be made via Bank Transfer. Please contact us for our details. Please note, card details will be stored on file, in a secure location, until balances are paid in full.

Prices on our website are quoted in Pounds Sterling. The prices include VAT (at the current rate) and FREE delivery within the mainland UK (excluding postcodes AB, BT, DD, EX, FK, GY, HS, IM, IV, JE, KW, PA, PH, PL, TQ, TR, ZE) on all orders over £150. *For orders under this value a delivery charge of £40 will apply. Please contact us if you require delivery to these postcodes or outside the UK. Please note that some of our items may incur extra delivery charges – this will be shown on the website against each item. Worldwide delivery is available, minimum order £1,500. Please call for a delivery price.

Delivery

We will deliver your goods to the delivery address given at the time of placing the order. Whilst our delivery drivers will take every care, we cannot be held accountable for any damages to your property or possessions when the goods are being delivered. You may be asked to sign a disclaimer before the haulier will enter your property. If you are unhappy to do this, then the delivery will only be to the doorstep. If the goods are damaged in transit, then our liability for that damage is limited to the repair, refund or replacement of that product or for a refund of your purchase price.

The delivery drivers are not insured to drive on roads other than public highways and so if your delivery address is not on a public road then your goods can only be delivered to the end of the closest public highway. Delivery is to ground floor level only. Please advise us at the time of booking if you live in a flat above ground floor level. Our hauliers will call to book a convenient delivery date with you. If you are not present at the agreed delivery time then the haulier will leave you a card and await your call before re-booking the delivery. This subsequent delivery will be chargeable to you as all haulier deliveries are confirmed before the goods are loaded onto the delivery vehicles.

Any delivery dates we give are approximate and we cannot be held liable for any delay in delivery beyond our control, such as delays from our suppliers or bad weather.

When you receive your goods, before you sign for the delivery, we strongly recommend that you inspect any item(s) thoroughly to check for damage caused by delivery and/or transit. If you discover any damage or fault, you MUST mark the item as "damaged" when signing for your delivery. If you do not inspect each item and you discover any damage due to delivery and/or transit at a later date, you will NOT be eligible for a repair, replacement or refund. You are signing to confirm that you have received the goods in acceptable condition. If you have not checked the goods, please mark the item as "unchecked" on the delivery paperwork. Once the goods have been signed for, they are in your ownership and you are liable for any subsequent loss, damage or destruction. Please ensure you check all parts prior to signing.

Cancellations and returns

If you wish to cancel your order, you must do so within 14 days from the date of purchase. We require your order cancellation to be made in writing to info@basicelegance.co.uk. Basic Elegance Furnishings Ltd will process the refund due to you as soon as possible, and always within the 30 day period of the day you have given notice of your cancellation. In this case, we will refund the price of the goods in full. Refunds will always be issued within 30 working days from the date you have informed us of the cancellation.

If you wish to return any item(s) because you have changed your mind about your purchase, please notify us within 48 hours of receipt of delivery. THIS DOES NOT INCLUDE EX DISPLAY, BESPOKE OR MADE TO ORDER ITEMS (this includes items within our Bespoke, Vision, Panache and Italian ranges). We will then arrange for any unwanted items to be returned to us. We will issue a credit note, less the return carriage charge. Please allow up to 30 working days to receive a credit note. Returned item(s) will only be accepted if they are in the original packaging and show no signs of assembly.

Bespoke made furniture & made to order furniture

Bespoke made furniture meaning furniture that is not held in stock but is a specially selected size, colour, design specific to a customer's requirements. Made to order furniture meaning furniture which is not held in stock and is manufactured on an order by order basis, such as all Italian ranges, all Panache International ranges and our Vision range. 

No refunds will be issued on bespoke made or made to order furniture. However, a replacement will be issued if your item is either damaged in transit or has arrived faulty. Please use our Returns Form if you need to return any item(s). A credit note will be issued if the bespoke goods cannot be repaired or replaced.

The benefit of custom making our furniture means that we are able to create items unlike any other on the high street. If there is a particular fabric or colour variation you would like on an item, please get in touch and we will do our best to fulfil your request.

Damaged and faulty goods

Upon delivery of your goods, you must unwrap and inspect any item(s) fully. After inspection, in the unlikely event any goods are damaged or faulty, you MUST mark the delivery note as "Damaged" (failure to do so will mean you are ineligible for a repair, replacement or refund). You must then contact us within 48 hours and fill out an online Returns Form - click here. Once we have received your online returns form, with ALL required information, we will endeavour to replace or repair your goods. If this is not possible then a full refund will be issued (excluding bespoke made and made to order furniture, in which case a credit note will be issued). This in no way affects your statutory rights.

Ex display goods

When purchasing products from our Ex Display range, you are accepting these items ‘as seen’ and therefore you are not eligible for any form of refund, replacement or credit note.

Future orders

These terms apply only to your present order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders you may place with us. Please note these terms are intended to comply with the distance selling regulations within the UK.