Terms & Conditions

Now for the small print…
 
Before you place your order, please read through these terms and conditions. By using this website, you agree to these terms and conditions. If you do not agree to these terms, you may not use our website.

We ask that you check these terms and conditions whenever you place an order, as we reserve the right to change these terms and conditions at any time without any notice to you.
 
If you have any questions regarding these terms and conditions, please call us on 01202 894471 or email us at info@basicelegance.co.uk.
 
Information about us
 
www.basicelegancefurnishings.co.uk is an online furniture store operated by Basic Elegance Furnishings Ltd. We are registered in England and Wales under company number 06087323. Our registered office address is The Park House, 75 Parkstone Road, Poole, Dorset, BH15 2NZ. Our main trading address is 406 Ringwood Road, Ferndown, Dorset, BH22 9AU. Our VAT number is 907 3634 24.
 
Placing an order
 
Orders may be placed on our website, http://www.basicelegancefurnishings.co.uk or by calling us on 01202 894471.
 
No person under the age of 18 years may purchase goods from our website. We look forward to seeing you again when you are over 18.
 
Prior to ordering, please check whether the product(s) you are interested in will fit into your chosen location for them. Also check that the item will fit through any passages, stairwells, doorways and landings necessary.
 
If the order is placed online, you will receive a confirmation email with the details of your order. We will not pass on your details to any third parties.
 
We will contact you as soon as possible if there is a problem processing your order. Possible reasons for this could be:

• We encounter difficulties capturing your payment
• The product is out of stock
• There is an error with the price or description of the product

We aim to process all orders within 3-5 working days, with delivery soon after. Many of our products are made to order, in which case we will advise you of an approximate lead time. We will keep you informed of your orders progress by email or telephone.
 
Payment
 
We accept most types of credit or debit card, as well as payments through PayPal. We also accept payments by cheque – please allow 7-10 working days for the cheque to clear. We will not release goods until the cheque has cleared.
 
Prices on our website are quoted in Pounds Sterling. The prices include VAT (at the current rate) and delivery within the UK (excluding the postcodes PH, PA, IV, KW, AB and BT). Please contact us if you require delivery to these postcodes or outside the UK. Please note that some of our larger items may incur extra delivery charges – this will be shown on the website against each item.
 
If we find that a pricing error has been made then Basic Elegance Furnishings will not be bound to honour this price. 
 
Delivery
 
We will deliver your goods to the delivery address given at the time of placing the order.
 
Whilst our delivery drivers will take every care, we cannot be held accountable for any damages to your property or possessions when the goods are being delivered. If the goods are damaged in transit, then our liability for that damage is limited to the repair, refund or replacement of that product or for a refund of your purchase price.
 
The delivery drivers are not insured to drive on roads other than public highways and so if your delivery address is not on a public road then your goods can only be delivered to the end of the closest public highway.
 
When you receive your goods, before you sign for the collection we ask that you check each box to make sure that they have not been damaged in transit. On the rare occasion that this does happen, we are unable to claim from the courier unless it is noted on delivery. Your help in this matter is greatly appreciated.
 
Once the goods have been signed for, they are in your ownership and you are liable for subsequent loss or destruction.
 
Any delivery dates we give are approximate and we cannot be held liable for any delay in delivery beyond our control, such as delays from our suppliers or bad weather.
 
Cancellations and Returns
 
If you wish to cancel your order prior to delivery, we require this to be made in writing to info@basicelegance.co.uk.
 
You must notify us within 7 days of delivery if you wish to return any goods.
 
If you are not satisfied with your goods or you change your mind we can arrange for our couriers to collect the goods and once received we will issue a refund less any carriage charges incurred.

If we have made a bespoke piece of furniture for you at your request and is not a piece of furniture held in stock, but an especially selected colour and design, once it has been made and/or delivered we will not issue a refund or credit unless the product is faulty, or damaged in delivery.
It is most important, particularly with sofas that we make in the UK, that you look at the dimensions (Particularly for door entrances and staircases etc.) and make sure that the sofa you are ordering will fit in with your measurements.

Damaged and Faulty Goods
 
If you receive your goods and they are damaged or faulty in any way, you must contact us within 7 days and we will endeavour to replace or repair the goods. If this is not possible then a full refund will be given. This in no way affects your statutory rights.