Terms & Conditions

Now for the small print…
 
Before you place your order, please read through these terms and conditions. By using this website, you agree to these terms and conditions. If you do not agree to these terms, you may not use our website.

We ask that you check these terms and conditions whenever you place an order, as we reserve the right to change these terms and conditions at any time without any notice to you.
 
If you have any questions regarding these terms and conditions, please call us on  01202 578093  or email us at info@basicelegance.co.uk.

Information about us

www.basicelegancefurnishings.co.uk is an online furniture store operated by Basic Elegance Furnishings Ltd. We are registered in England and Wales under company number 06087323. Our registered office address is Unit 5 Longham Business Centre, 168 Ringwood Road, Ferndown, Dorset, BH22 9BU. Our main trading address is Unit 5 Longham Business Centre, 168 Ringwood Road, Ferndown, Dorset, BH22 9BU. Our VAT number is 907 3634 24.

Placing an order

Orders may be placed on our website, http://www.basicelegancefurnishings.co.uk or by calling us on 01202 578093.

No person under the age of 18 years may purchase goods from our website. We look forward to seeing you again when you are over 18.

Prior to ordering, please check whether the product(s) you are interested in will fit into your chosen location for them. Also check that the item will fit through any passages, stairwells, doorways and landings necessary. It is most important, particularly with sofas that we make in the UK, that you look at the dimensions (particularly for door entrances and staircases etc.) and make sure that the sofa you are ordering will fit in with your measurements.

If your order is placed online, you will receive an order receipt generated by our website. If your order is placed via the telephone you will receive an invoice and VAT receipt as soon as we are in receipt of your order.

Regardless of how your order is placed, you will receive a confirmation email with the details of your order, along with our terms and conditions once we accept your order. At this point a contract has been made between us. We will not pass on your details to any third parties.

In the unlikely event that we encounter difficulties capturing your payment, the goods are no longer available or a pricing mistake has been made, we will advise you of this. In this case, you will not receive an email confirming that your order has been accepted. This means there is not a contract between us. Please ensure that you provide accurate contact information in case we should need to contact you regarding your order. If we find that a pricing error has been made then Basic Elegance Furnishings will not be bound to honour this price.

For internet placed orders, payment will be taken at the time your order is placed – however should there be an issue with stock level or availability of product(s) we will notify you and if necessary issue a refund as soon as possible.

Please be assured that in the case of unavailable goods we will not supply substitute goods without prior consent.

We aim to process all orders within 3-5 working days, with delivery soon after. Many of our products are made to order, in which case we will advise you of an approximate lead time. We will keep you informed of your orders progress by email or telephone.

Payment

We accept most types of credit or debit card, as well as payments through CardSave. All payments made online or on the telephone are through a secure CardSave system. We also accept payments by cheque – please allow 7-10 working days for the cheque to clear. We will not release goods until the cheque has cleared. Payment may also be made via Bank Transfer. Please contact us for our details.

Prices on our website are quoted in Pounds Sterling. The prices include VAT (at the current rate) and delivery within the mainland UK (excluding the postcodes PL, TR, PH, PA, IV, KW, AB, DD, FK, BT, IM, KA, ZE, HS, JE and GY) on all orders over £100. *For orders under this value a delivery charge of £10 will apply. Please contact us if you require delivery to these postcodes or outside the UK. Please note that some of our items may incur extra delivery charges – this will be shown on the website against each item.

Delivery

We will deliver your goods to the delivery address given at the time of placing the order.  Whilst our delivery drivers will take every care, we cannot be held accountable for any damages to your property or possessions when the goods are being delivered. You may be asked to sign a disclaimer before the haulier will enter your property. If you are unhappy to do this, then the delivery will only be to the doorstep. If the goods are damaged in transit, then our liability for that damage is limited to the repair, refund or replacement of that product or for a refund of your purchase price.

The delivery drivers are not insured to drive on roads other than public highways and so if your delivery address is not on a public road then your goods can only be delivered to the end of the closest public highway. Delivery is to ground floor level only. Please advise us at the time of booking if you live in a flat above ground floor level. Our hauliers will call to book a convenient delivery date with you. If you are not present at the agreed delivery time then the haulier will leave you a card and await your call before re-booking the delivery. This subsequent delivery will be chargeable to you as all haulier deliveries are confirmed before the goods are loaded onto the delivery vehicles.

When you receive your goods, before you sign for the delivery we ask that you check each box to make sure that they have not been damaged in transit. On the rare occasion that this does happen, we are unable to claim from the courier unless it is noted on delivery. Your help in this matter is greatly appreciated.

Once the goods have been signed for, they are in your ownership and you are liable for subsequent loss or destruction. Please ensure you check all parts prior to assembly.

Any delivery dates we give are approximate and we cannot be held liable for any delay in delivery beyond our control, such as delays from our suppliers or bad weather.

Cancellations and Returns

If you wish to cancel your order prior to delivery, we require this to be made in writing to info@basicelegance.co.uk.

If you wish to return any goods please notify us with up to 7 days of the receipt of the goods. The item(s) must be in the original packaging and show no signs of assembly. If possible please contact us within 48 hours as this will speed up the return process.

If you are not satisfied with your goods or you change your mind we can arrange for our couriers to collect the goods and once received we will issue a refund less any carriage charges incurred.

If we have made a piece of furniture to your request, for example this is not furniture held in stock but an especially selected colour and design, once it has been made and/or delivered we will not issue a refund or credit unless the product is faulty, or damaged in delivery.

Bespoke made furniture

If an item of furniture is bespoke made, for example cuddle chairs, cuddle chair footstools, various sofas and other pieces that are not held in stock and are created upon order, we will not issue a refund unless the item is faulty, incorrect or damaged in delivery. Please be aware of this before ordering.

The benefit of custom making our furniture means that we are able, on occasions, to create items unlike any other on the highstreet. If there's a particular fabric or colour variation you'd like on an item, please get in touch and we will do our best to fulfil your request.

Damaged and Faulty Goods

If you receive your goods and they are damaged or faulty in any way, you must contact us within 48 hours and we will endeavour to replace or repair the goods. If this is not possible then a full refund will be given. This in no way affects your statutory rights. We will require photographic evidence of any damage/faults before we can offer a solution.

Future Orders

These terms apply only to your present order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders you may place with us.

Please note these terms are intended to comply with the distance selling regulations within the UK.